CUSTOMER STORY

The WAML project was part of Network Rail’s Lee Valley Rail Programme to deliver £170m of improvements across the Upper Lee Valley from 2017 to 2019.

VolkerFitzpatrick, as principal contractor was building 5.5km of new track which will reduce congestion for passengers and support regeneration across the Upper Lee Valley area.

Throughout the project multiple teams undertook large volumes of work in time-controlled periods. Work was done on the weekends because there was a requirement to keep the areas operational during peak time periods.

When project participants use different and disconnected communication channels, it takes time to channel feedback and enquiries to the right people. This can result in downtime and unnecessary costs.

This was an everyday problem for Matt Ghinn, Project Director at VolkerFitzpatrick. Before implementing GenieBelt, progress reports, key milestones and/or problems arisen on the project were communicated using a combination of hour-by-hour programmes, text messages, WhatsApp groups, emails, formal reports, Excel forms, and phone calls.

The traditional methods were laborious and it required enormous effort to issue consistent messages out to teams, to capture accurate programme data, and provide reliable updates on on-site progress. With so many different sources of data collection, the risk of vital information being missed or incorrectly actioned between teams was high.

“Traditionally, photos were taken, site diaries were updated, progress was being updated, dashboards were being produced but they were all individual tasks. This required a lot of effort in terms of admin work,” says Matt Ghinn.

Moreover, VolkerFitzpatrick was working with static programmes that were not easily updated to reflect actual progress.

Matt was finding it difficult to maintain an overview of the project. There was a lot of pressure on him to deliver and he needed to execute on an hour-by-hour project plan without full insight into what was happening on site. Formal reports were made every 4-12 hours only and that meant that impacted schedule problems were not always known until the end of the 12-hour shift, resulting in project delays.

These delays would inevitably disrupt site activities and in most cases cause project delays. For Matt and his company, this could potentially mean €100,000s in penalty payments to the client.

GenieBelt has changed that, providing live real-time reporting that can be accessed at any time that suits. Matt quickly saw the benefits when, during a meeting, he received a notification in the app that part of the project was not progressing. Thanks to the overview he had gained with the new tool, he was able to immediately cancel a €10,000 concrete order that would otherwise have been wasted.

GenieBelt is also able to generate a report instantly from the collated data, including progress updates, photos, messages and problems that have been reported and/or communicated by teams, as well as information on where delays may have occurred.

Matt realised that WhatsApp and Excel, good as they are, are not made for construction. The different digital tools he and his colleagues were using simply weren’t suitable for the purpose of managing such a time-critical project. So Matt set out to find what he calls “The WhatsApp for construction”.

Based on a recommendation from a friend, Matt decided to test out the real-time progress reporting and communication platform offered by LetsBuild.

Fast forward two weeks and Matt had already seen an increase from 60% to 85% in the percentage of scheduled activities completed on time. Over the next three months, the project went from being 5 weeks behind schedule to being on time. And Matt has calculated that he is saving on average €5,000 / month because materials are delivered at the right time, decisions are made faster and he has fewer disputes with his subcontractors because everyone is working on the same platform.

In spite of his management’s concerns with introducing a new digital tool to rail workers when their existing tools were “good enough”, the site teams were trained in just one day and kicked off already the next day on site. GenieBelt has been proven to be an extremely easy tool for construction teams on site to use. On the WAML project, it only took VolkerFitzpatrick three days to get GenieBelt up and running.

Matt Ghinn further elaborates on the importance of user interface and how teams need to be able to work with simple reporting tools.

With the help of LetsBuild’s on-site planning and progress reporting product GenieBelt, VolkerFitzpatrick has full visibility of the project, which has led them to work effectively with their subcontractors.